Please submit proof of 100 shares or more to customersupport@firstmint.com once approved please use the promo code SHAREHOLDER in the discount field during checkout.

First Mint accepts: Visa, MasterCard, Amex, Wire Transfers, and ACH

A maker's mark and statement of weight and fineness is stamped directly onto First Mint silver rounds, medallions, ingots and bars. The bullion, in effect, bears its own 'certificate' from the mint that produced it. In addition, each item purchased will be shipped with a Certificate of Authenticity stating this information.

Numismatic coins derive much of their value from their collectability (condition, vintage, rarity and history). These coins are typically sold by coin dealers. Numismatic coin prices are not always based on the market price of silver, whereas silver bullion coins are directly linked to the value of silver. First Mint sells silver bullion coins and bars that are sold strictly for their investment value and weight.

Once you have proceeded to checkout, you will be asked to Log in, for which you can sign up for an account by selecting "Register".

If your order was successfully captured, you will receive an email confirmation containing your invoice and order number.  Unless you received this email, your order was not successful.  Try placing the order again, if you still encounter difficulties, email us at customersupport@firstmint.com for assistance.

Purchases can be made on our website 24 hours a day, 7 days a week and 365 days a year. If you have any questions that are left unanswered, please feel free to contact us via phone or email from the Contact Us page. Our office hours are Monday to Friday, 8am - 5pm PST, with the exception of Holidays.

Once your order has been submitted, you have entered into a binding agreement with First Mint.  All sales are final.  Payments will not be refunded for the delay of shipping your order or due to limited inventory.

Spot price represents the cost of a contract for silver (5000 oz.). For tax compliance First Mint purchases the silver at spot, the silver is then shipped to our mint, minted, then stored in First Mint's vaults. On top of these costs we also employ skilled artisans to turn raw silver into finished bullion.

Our silver is a minimum of 99.9+% pure, usually 99.96-99.97%. The additional steps required to have it refined to 99.99% would only increase the costs of our products.

Once you have entered the items you intend to purchase into the shopping cart, you can calculate your shipping costs in the cart before confirming your order. Simply enter your address details to the Shipping Address section and the shipping cost will appear in the Shipping Method options, before you continue to payment.

First Mint ships all customer orders via FedEx courier. All packages are sent fully insured (cost included in shipping charge). Once your order has been shipped, you will receive the FedEx tracking number by email along with an updated copy of your invoice indicating that your order has been shipped.

Once your order is shipped, you will receive an email notification. We always provide a tracking number so that you may track the status of your shipment while it is in transit. You will receive your tracking number link by email from FedEx Courier once your order has been picked up from our location.

Please Note: Unexpected higher than usual volumes, and other circumstances beyond our control may occasionally disrupt our services and cause processing delays.

FedExCourier delivers Monday -  Friday in North America, not including holidays. FedEx does not guarantee delivery times and shipments may be delayed due to weather or transport delays. For this reason, we provide a tracking number with all orders so customers can track delivery information and dates for their orders. Please check with FedEx for your Country delivery times and schedules. 

If for any reason you will be unavailable to sign for your package, we can arrange to have your order shipped to the nearest FedEx store in your area for pick-up. Alternatively, if you are not at home when FedEx attempts to deliver your package, they will leave a note instructing you to contact them to reschedule the delivery or to arrange for pick-up of the package. FedEx will hold your order for 5 business days before returning it to First Mint. The customer is responsible for all freight charges related to the return and re-shipping of returned orders. All return orders that are not re-shipped to the customer will be charged a $20 USD per order restocking fee.

Yes. If you are unavailable to sign for your package at your home address, we can have your order shipped to your place of work.

Note: By giving FedEx permission to leave your shipment without a signature and / or giving someone else signing privileges for your delivery, will void your shipments insurance. This includes a building concierge, mail room, neighbours, co-workers and family members. First Mint cannot be responsible for any package delivered to a non-residential address or deliveries signed for by a third party.  

No. We cannot ship your order to a second party located in a different country. This includes all orders that are paid by credit card and wire transfers.

FedExCourier delivery times are quoted from the day your order is shipped, not from the day your order was placed.  If selecting Express next day delivery for your order, this does not mean your order will be received on the following day after it was placed. All new orders will be shipped within 7 business days from the date your order was processed. This does not include new customer orders or back orders. New customer orders will not be shipped until the name and billing address for the order has been confirmed and released by Management.

Yes. A signature is required by an adult over 19 years of age for all Canadian shipments and an adult over 21 years of age for all US shipments. Shipments will not be released without a signature.

All our orders are packaged in discrete brown boxes, the bullion is bubble wrapped and the box is sealed around each edge with strapping tape.

All shipments are sent discretely with no description on the outside of the box. The return address is labelled 'F M' with our shipping address included. All international orders will include customs documentation affixed to the outside of the box, with a description of the contents and value inside. If you want this removed from the outside of the box, please send a request from the 'Contact Us' page and we will black it out.

At this time we are unable to offer local pickup or mint tours. 

First Mint fully insures all shipments and is responsible should anything happen to your package while it is in transit. However, First Mint cannot accept responsibility if your order is delivered to a non-residential (or alternative) address, or if a third-party sign for the package. This includes building concierge, mail rooms, neighbours, and family members. If your order is lost, damaged or stolen while in transit, we will re-ship or refund your order at the Company’s discretion. All damaged product must be returned and reviewed for inspection to First Mint.

All precious metal orders shipped in North America are not subject to duty or brokerage charges. Please DO NOT pay any extra charges, including import fees for orders in North America for your shipment to FedEx if you are located in North America and contact us right away so we can have these charges removed from your shipment.

We suggest all International customers contact local customs to find duty, brokerage, or tax regulations for their countries.

Registering for an account is required at checkout.

First Mint reserves the right to refuse customers. 

If your order successfully went through, you will receive an email confirmation containing your invoice and order number.  Unless you received this email, your order did not go through.  Try placing order again, if you still encounter difficulties, contact us at customersupport@firstmint.com for assistance.

Purchases can be made on our website 24 hours a day, 7 days a week and 365 days a year. If you have any questions that are left unanswered, please feel free to contact us via the Contact Us page. Our office hours are Monday to Friday, 8am - 5pm PST, with the exception of Holidays.